|
Main Menu > Global Customer Enquiry
|
The Debtors (F6) section of the Global Customer Enquiry program has multiple tabs with each tab described below.
Open Items Tab
The Open Items tab displays a list of updated and unupdated transactions that have occurred in the current period or were open at the beginning of the current period.
 Open Items Tab Screen
|
Current - Displays the value of outstanding invoices for the current period for the selected customer.
30 Days - Displays the value of outstanding invoices that were created between 30 and 59 days prior to the current period for the selected customer.
60 Days - Displays the value of outstanding invoices that were created between 60 and 89 days prior to the current period for the selected customer.
90 Days - Displays the value of outstanding invoices that were created between 90 and 119 days prior to the current period for the selected customer.
120+ Days - Displays the value of outstanding invoices that were created more than 120 days prior to the current period for the selected customer.
Total - Displays the total value of outstanding invoices for the selected customer.
|
|
Last Payment - Displays the date of the last payment received from the selected customer.
Terms - Displays the customers credit terms as setup in the General Information tab of Customer Masterfile Maintenance for the selected customer.
Avg Pmt Days - Displays the average payment days for the selected customer.
Credit Limit - Displays the credit limit as setup in the General Information tab of Customer Masterfile Maintenance for the selected customer.
Future - Displays the value of unupdated invoices less any unupdated payments for the selected customer.
|
|
Open Invoices - Displays the total value of open invoices for the selected customer.
On Account - Displays the value that has been placed on the account awaiting posting to an invoice, sales order or debtors journal for the selected customer.
Current Credits - Displays the value of unposted credit journals for the selected customer.
Current Debits - Displays the value of unposted debit journals for the selected customer.
Current Balance - Displays the current balance of open invoices and current debits less on account amounts and current credits for the selected customer.
|
|
Displays a list of current open invoices and invoices that were open at the start of the current period regardless if they have since been paid. Unupdated invoices, unreconciled POS Payments, unupdated bank deposit batches, and unposted receipts (ie when the bank deposit batch has been updated but the payment has not been applied yet) will be displayed in RED text.
|
|
View Invoice - Allows users to Print/View/Send the selected invoice. Please refer to Print/View/Send a PDF Document for more information.
|
|
Invoice Enq - Navigates users to the Sales Invoice Enquiry of the selected invoice.
|
|
Print/Send Multiple Invoices - Allows users to select multiple invoices from the list of open items to print/send. Please refer to Print/Send Multiple Invoices/Credits for more information.
|
|
Exports the list of open items to Excel.
|
|
Debtors Transactions Tab
The Debtors Transactions tab displays a list of transactions that were open at the beginning of the selected period.
 Debtors Transactions Tab Screen
|
Debtors Period – Will default to Current period, clicking the drop down arrow allows users to select a different period. Ageing for the selected period will display underneath.
|
|
Displays a list of transactions for the selected period. If current is selected, the current debtors position will be displayed. If a previous debtors period is selected, the debtors position at the end of that period is displayed.
|
|
View Invoice – Allows users to Print/View/Send the selected invoice. Please refer to Print/View/Send a PDF Document for more information.
|
|
Invoice Enq – Navigates users to the Sales Invoice Enquiry of the selected invoice.
|
|
Depending on what type of transaction you have highlighted will alter this navigation button. ie. When a credit journal is highlighted this button will navigate users to Debtors Journal Enquiry and a cash receipt transaction will navigate users to Bank Deposit Enquiry.
|
|
Exports the list of Debtors Transactions for the selected period to Excel.
|
|
Transactions by Period Opened Tab
The Transactions by Period Opened tab displays a list of invoices, credits and debtors journals that were created in the selected period.
 Transactions by Period Opened Tab Screen
|
Transactions Opened – Will default to Current period, clicking the drop down arrow allows users to select a different period.
|
|
Displays a list of transactions opened in the selected period.
|
|
View Invoice – Allows users to Print/View/Send the selected invoice. Please refer to Print/View/Send a PDF Document for more information.
|
|
Invoice Enq – Navigates users to the Sales Invoice Enquiry of the selected invoice.
|
|
Depending on what type of transaction you have highlighted will alter this navigation button. ie. When a credit journal is highlighted this button will navigate users to Debtors Journal Enquiry and a cash receipt transaction will navigate users to Bank Deposit Enquiry.
|
|
Exports the list of Transactions by Period Opened for the selected period to Excel.
|
|
Payments Received Tab
The Payments Received tab displays a list of payments received on the selected customer's account, listing most recent at the top.
 Payments Received Tab Screen
|
Displays a list of payments for the selected customer.
|
|
View Receipt Batch – Navigates users to Bank Deposit Enquiry of the selected payment.
|
|
View Breakdown – Allows users to view the customer receipt breakdown displaying what invoice/s the payment was applied to.
|
|
More - Allows users to display more results if applicable.
|
|
Exports the list of Payments Received to Excel.
|
|
Call History Tab
The Call History tab displays recorded attempts for collection of money relating to overdue invoices for the selected customer's account.
 Call History Tab Screen
|
Displays the call history for the selected customer. A paper-clip symbol in the Att column will indicate that the debtors call has notes and attachments, these can be double clicked to view/add.
|
|
Displays the details of the selected call.
|
|
More - Allows users to display more results if applicable.
|
|
Exports the list of the Call History to Excel.
|
|
New Call – Allows users to enter new call details. Please refer to Entering a New Debtors Call for more information.
|
Entering a New Debtors Call
Users can keep a record of when they have contacted a Debtor requesting payment for outstanding money by creating a New Call.
 Debtors Call History Details Screen
|
Customer - Displays the customer code and name the debtors call is for.
Date/Time - Displays the date and time the debtors call was created.
|
|
Navigates users to the Quick Attach Files to Debtor Account screen to attach files to the Debtor. Please refer to Quick Attach Files to Debtor Account for more information.
|
|
Operator - The operator code and name of users who created the debtors call. Clicking the drop down allows users to select another user.
|
|
Period Chasing - Clicking the drop down arrow allows users to select the period being chased for outstanding money. When chasing multiple outstanding periods, users should choose the most recent period they are chasing.
|
|
Call Template - Clicking the drop down arrow allows users to select from a list of Debtors Calls that have been set up in your system. Please refer to BBS System Lists Maintenance for more information.
|
|
Call Comment - Comments relating to the debtors call.
|
|
Call Back Date - A call back date can be entered or click the calender to select a date. users will be notified of the call back on this date in their Notifications button.
|
|
Notes & Attachments - Allows users to add/or view any Notes & Attachments that may be attached to the Debtors call. Please refer to Debtor Account Notes & Attachments for more information.
|
|
OK - Will save the new debtors call or any changes made to an existing debtors call.
Cancel - Will cancel the creation of a new debtors call or any changes made to an existing debtors call.
Delete - Will delete the selected debtors call.
|
|
|
Ageing History
The Ageing History tab displays the ageing history for the selected customer's account, listing the most recent at the top.
 Ageing History Tab Screen
|
Displays a list of ageing for the selected customer.
|
|
More - Allows users to display more results if applicable.
|
|
Exports the ageing data into a chart.
|
|
Exports the list of ageing to Excel.
|
|
Sales Invoices Tab
The Sales Invoices tab displays the sales invoices for the selected customer's account, listing the most recent at the top.
 Sales Invoices Tab Screen
|
Displays a list of sales invoices for the selected customer.
|
|
Invoice Enquiry – Navigates users to the Sales Invoice Enquiry of the selected invoice.
|
|
Print/Send Multiple Invoices - Allows users to select multiple invoices from the list of sales invoices to print/send. Please refer to Print/Send Multiple Invoices/Credits for more information.
|
|
More - Allows users to display more results if applicable.
|
|
Exports the list of Sales Invoices to Excel.
|
|
Credit Memos Tab
The Credit Memos tab displays the credit memos for the selected customer's account, listing the most recent at the top.
 Credit Memos Tab Screen
|
Displays a list of credit memos for the selected customer.
|
|
Credit Enquiry – Navigates users to Sales Invoice Enquiry for the selected credit memo.
|
|
Orig Inv Enquiry – Navigates users to Sales Invoice Enquiry of the original invoice for the selected credit memo.
|
|
Print/Send Multiple Credits - Allows users to select multiple credit memos from the list of credit memos to print/send. Please refer to Print/Send Multiple Invoices/Credits for more information.
|
|
More - Allows users to display more results if applicable.
|
|
Exports the list of Credit Memos to Excel.
|
|
Monthly Cons Invoices Tab
The Monthly Cons Invoices tab displays the monthly consolidated invoices for the selected customer's account, listing the most recent at the top.
 Monthly Cons Invoices Tab Screen
|
Displays a list of monthly consolidated invoices for the selected customer.
|
|
Invoice Enquiry – Navigates users to the Sales Invoice Enquiry of the selected invoice.
|
|
Print/Send Multiple Invoices - Allows users to select multiple invoices from the list of monthly consolidated invoices to print/send. Please refer to Print/Send Multiple Invoices/Credits for more information.
|
|
More - Allows users to display more results if applicable.
|
|
Exports the list of Monthly Consolidated Invoices to Excel.
|
|
National Cons Invoices Tab
The National Cons Invoices tab displays the national consolidated invoices for the selected customer's account, listing the most recent at the top.
 National Cons Invoice Tab Screen
|
Displays a list of national consolidated invoices for the selected customer.
|
|
View Invoice – Allows users to Print/View/Send the selected invoice. Please refer to Print/View/Send a PDF Document for more information.
|
|
Print/Send Multiple Invoices - Allows users to select multiple invoices from the list of national consolidated invoices to print/send. Please refer to Print/Send Multiple Invoices/Credits for more information.
|
|
More - Allows users to display more results if applicable.
|
|
Exports the list of National Consolidated Invoices to Excel.
|
|
Journal Adjustments Tab
The Journal Adjustments tab displays a list of debtors journals that have been created for the selected customer's account.
 Journal Adjustments Tab Screen
|
Displays a list of Journal Adjustments for the selected customer.
|
|
View Debtors Journal – Navigates users to Debtors Journal Enquiry of the selected journal entry.
|
|
More - Allows users to display more results if applicable.
|
|
Exports the list of Journal Adjustments to Excel.
|
|
Statements Tab
The Statements tab displays a list of statements that have been generated for the selected customer’s account.
 Statements Tab Screen
|
Displays a list of statements that have been generated for the selected customer.
|
|
View Statement – Allows users to Print/View/Send the selected statement.
|
|
Generate Statement – Allows users to generate a statement for the selected customer.
Choose to hide completed transactions or not from the statement being generated.
|
|
Exports the list of Statements to Excel.
|
|
Print/Send Multiple Invoices/Credits
Several tabs within the Global Customer Enquiry module allows users to print or send multiple invoices and credit memos at a time.
 Print/Send Multiple Invoice/Credits Screen
|
Displays a list of invoices/credit memos that are available to be printed or sent.
|
|
Select - Will select the highlighted invoice/credit memo to be printed or sent.
Select All - Will select all of the available invoices/credit memos to be printed or sent.
Deselect - Will deselect the highlighted invoices/credit memos to be printed or sent.
Deselect All - Will deselect all of the invoices/credit memos to be printed or sent.
Clicking the green X button will export the list of invoices/credit memos available for selection in the top list box to Excel.
|
|
Displays a list of invoices/credit memos that have been selected to be printed or sent.
|
After the required invoices/credit memos have been selected, click OK, users will then be navigated to Print/View/Send a PDF Document. Please refer to Print/View/Send a PDF Document for more information.
|
