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Self-Paced Online Learning Duration: 35-60 minutes

Interactive Online Training Session Duration: 60 minutes        

Target Staff/Departments: Purchasing Staff

 

This training module will take users through how to process supplier returns and request credits from suppliers for overcharges via the RFC (request for credit) module.

 

This training module will cover

Creating and editing RFCs

Despatching/scrapping supplier return goods

Completing RFCs

 

 

The below videos are required to be watched prior to your online training session

Request for Credits/Supplier Return Goods



 

 

The below User Guide topics are required to be read prior to your online training session

RFC Reasons and Suggested Processes

 

  

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