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Each user must login to BBS before they can access any screens or information.

tog_minus Logging In

When you launch BBS Accounting, or after you login to the cloud using the BBSCloud Client, you will be presented the the BBS Accounting Login Screen. This is the screen which users enter their User Code and password to gain access to BBS. Each User Code is given a set of access rights and permissions that restrict the features which they have access to. To set up new users (see System Operator Maintenance).

 
Login Screen

Login Screen

 

To log in to the Test System please refer to Make Test Company for more information.

To log in to the EOFY Data Backup please refer to Create EOFY Data Backup for more information.

tog_minus Multi-Factor Authentication

For users where Multi-Factor Authentication is required, users will be prompted to either enrol in MFA if they have not previously enrolled or their enrolment has been revoked, or where users has enrolled, they will be prompted to enter an MFA one-time-password in order to access BBS Accounting.

tog_minus Multi-Factor Authentication - User Enrolment

In order to enrol in multi-factor authentication, users must download the Microsoft Authenticator or Google Authenticator app from the App Store or Play Store to their mobile phone or tablet.

 

 

Enrolling in MFA is a three step process.

 

1.Email Verification - users must click the Send Email button to receive a one-time-password to their email address and this must be entered to verify their email address is correct. If the email address already recorded on their operator file is incorrect, this will need to be amended by a system manager in System Operator Maintenance prior to MFA enrolment.
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2.Mobile Phone Verification - if users already has a mobile phone number recorded on their operator file, users must click Send SMS to send a one-time-password via SMS to their mobile phone, or where no mobile phone number has yet to be recorded, users will have to enter their mobile phone number and click Send SMS to send a one-time-password via SMS to their mobile phone. Once the code is received, this must be entered to verify their mobile phone number is correct. If the mobile phone number already recorded on their operator file is incorrect, this will need to be amended by a system manager in System Operator Maintenance prior to MFA enrolment.
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3.Mobile App Verification - users must then open their Microsoft Authenticator or Google Authenticator app on their mobile phone or tablet, follow the steps to add a new account and scan the QR code displayed on the screen. users must then enter the one-time-password displayed in the app in order to complete MFA enrolment.
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tog_plus Microsoft Authenticator - Add Token Instructions

 

tog_plus Google Authenticator - Add Token Instructions

 

 

If enrolment is successful users will be logged in.

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tog_minus Multi-Factor Authentication - User Authorisation

When a user that has enrolled in MFA logs into BBS, they will be prompted to enter their one-time-password from their Microsoft Authenticator or Google Authenticator app in order to gain access unless they have successfully logged in and provided an MFA one-time-password from this computer within the last 12 hours.

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If a session has been logged in for more than 12 hours, users will be prompted to re-authenticate and enter a MFA code when attempting to open a program from the Main Menu.

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tog_minus Multi-Factor Authentication - Troubleshooting

Enrolment Issues

If a user is unable to enrol due to their email address or mobile phone number being incorrect on their operator record, a system administrator can update these in System Operator Maintenance.

 

Mobile Device Replacement

If a user has replaced their mobile device and has not migrated their authentication tokens across, a system administrator can Revoke their existing token in System Operator Maintenance to force users through the Multi-Factor Authentication - User Enrolment process again.

 

Mobile Device Temporarily Unavailable

If a user temporarily doesn't have access to their mobile device, they can contact BBS Support to verify their identity over the phone and receive a temporary one-time-password to allow them to login.

 

Invalid Code

If a user is receiving an Invalid Code message, please try the following steps.

 

Step 1: Verify Code Entry

Ensure that you are entering the MFA code correctly. Codes are usually time-sensitive, so enter the code promptly after receiving it.

 

Step 2: Check Time Synchronisation

Ensure the device time is correct and enable automatic time sync for your device.

 

Android: Enable Automatic Time Sync

iOS: Enable Automatic Time Sync

1.Open your phone's Clock app clip2438.

2.Tap Moreclip2439clip2440Settings.

oTo pick your home time zone: Tap Home time zone.

oTo automatically update your timezone: Tap Change date & timeclip2441Set time zone automatically.

oTo add a clock for home while in another time zone: Turn on Automatic home clock.

oTo set a time zone manually: Tap Change date & time clip2442 Time zone.

oIf present: Turn off Set automatically.

oTap Time zone and select your time zone.

oTo set a time zone automatically: Tap Change date & timeclip2443Time zone.

oTurn on Set automatically.

Tip: Only some devices let you automatically set the time zone.

Important:

•Your device may use location to determine your time zone.

•If “Use location” is turned off, your device location won’t be used to detect your timezone.

•If “Use location” is turned on, your device location may be used to detect your timezone.

•Some devices only support using location to set the time zone, like Wifi-only tablets. These don’t have a "Use location" setting.

1.Go to Settings clip2481 > General > Date & Time.

2.Turn on: Set Automatically: iPhone gets the correct time over the network and updates it for the time zone you’re in. Some networks don’t support network time, so in some countries or regions, iPhone may not be able to automatically determine the local time.

Step 3: Restart Mobile Device

Restart your mobile device to ensure that any time-related glitches are resolved.

 

Step 4: Contact Support

If the above steps do not resolve your MFA issues, please contact our support team so that we can assist you to resolve your issue.

 

tog_minus Company and Date Selection

Once a user has logged in, they will be presented with the Company Selection screen which will allow access to multiple companies (if they exist) and also the ability to change the processing date. Once your selections have been made, you can click Ok to proceed to the Main Menu.

 
Company & Date Selection Screen

Company & Date Selection Screen

 

 

PLEASE NOTE: The Australian Taxation Office security frameworks require that all computers accessing Taxation, Accounting, Payroll, Business Registry or Superannuation information via BBS Accounting and/or BBSCloud must be configured for idle sessions to timeout after no more than 15 minutes, and require re-authentication to resume the session. This can be achieved by setting a screen saver on your computer with a timeout of 15 minutes or less, and selecting ‘On resume, display log-on screen’. For more information regarding this requirement, please contact support@bbsoftware.com.au.

  

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